Frequently Asked Questions
1. What are MagneDotz/Magnetic Balls?
MagneDotz are small, high-quality magnetic spheres that can be used to create various shapes, patterns, and structures. They are both a creative tool and a stress-relief aid, suitable for adults and teens.
2. Are MagneDotz safe to use?
Yes, MagneDotz are safe when used as intended. However, they are not recommended for children due to the risk of ingestion. Always keep them away from young children and pets.
3. How many pieces come in a set?
Our standard MagneDotz sets typically come with 222 pieces for our 5MM, 1010 pieces for our 3MM set, and 512 or 1000 pieces for our 2.5MM sets.
4. What can I build with MagneDotz?
The possibilities are endless! You can create anything from simple shapes like cubes and pyramids to intricate designs and patterns. They’re also great for creating 3D sculptures and models.
5. How strong are the magnets in MagneDotz?
MagneDotz are made with high-quality neodymium magnets, known for their strength and durability. They can easily snap together to form stable structures but can be separated with minimal effort.
6. Can I combine different sets of MagneDotz?
Absolutely! You can mix and match different sets and colors to create larger and more complex designs.
7. How do I clean my MagneDotz?
MagneDotz can be cleaned with a soft, damp cloth. Avoid using harsh chemicals or immersing them in water as it could damage the magnets.
8. Are there any precautions I should take when using MagneDotz?
Yes, avoid placing MagneDotz near electronic devices or credit cards, as strong magnets can affect their function. Additionally, always store them in their container when not in use to prevent loss or accidental ingestion.
9. Does MagneDotz come with a warranty?
Yes, we offer a one-year warranty on all our MagneDotz products against manufacturing defects. If you encounter any issues, please contact our customer service team at support@magnedotz.com.
10. Where can I purchase MagneDotz?
MagneDotz are available on our official website, Amazon, and select retail stores. Check our website for a list of authorized retailers.
11. Can I return or exchange my MagneDotz?
Yes, we have a 30-day return policy. If you’re not satisfied with your purchase, you can return or exchange it within 30 days of receiving it, provided the product is in its original condition.
12. Do you offer bulk or wholesale orders?
Yes, we offer bulk and wholesale options. Please contact our sales team for more information on pricing and availability at support@magnedotz.com.
13. How can I get creative ideas and inspiration for using MagneDotz?
Follow us on Instagram and TikTok for creative ideas, tutorials, and customer showcases. You can also join our online community to share your creations and get inspired by others.
14. How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media to stay updated on our latest products, special offers, and exclusive discounts.
